Locallista Policies
How mediation works
We believe that in most cases, when something goes wrong, both sides can reach a resolution they’re both comfortable with.
If a customer leaves a negative review, the business may request mediation, asking for the chance to make things right. If that happens, our team will reach out to you to share the business’s proposal.
A few things to know:
- Mediation is always your choice. We will never pressure you to change your review.
- We only facilitate mediation when the issue can actually be fixed and may result in an overall satisfactory experience for you. This can be through a return visit, a repair, or completing unfinished work.
- We do not facilitate mediation when the only offer is monetary compensation.
- If mediation takes place, once the issue has been corrected by the service provider, we will add a follow-up to your review. Your original review stays on the platform — both versions are always shown.
Join Locallista. Recommend Locallista.
Locallista is powered by your feedback. Your reviews, suggestions and ideas help everyone grow – fellow expats thrive and great local providers get the recognition they deserve.